Job Description

Building client relationship, understanding & identifying client needs.
Implementation of defined CRM process, scheduling meeting, keeping a track of action points & closure of the same
Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
Productive governance of assign operational budget & keeping the expenses under tolerance
Shall manage the entire building operations in co-ordination with outsourced team
Synching with cluster SME for any kind of guidance, troubleshooting & clarity on governance checks
Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS & MMR are scheduled as per defined frequency
Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.




To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
Shall be responsible for all statutory and legal compliances for all his buildings.
Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
Shall be responsible for planning end of life replacement of equipment’s in consultation with Technical SME.
Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the clien

📌 Building Manager (Mumbai)
🏢 K Raheja Corp
📍 Mumbai