JOB SUMMARY
The Field Service Engineer – India provides technical field service for TSI particle instrumentation customers across India. The role is expected to spend approximately 70% of working time at customer sites, diagnosing, servicing, repairing and supporting installations of particle instruments. The role also provides remote troubleshooting, maintains accurate service records and spare parts readiness, and partners with Sales, Application Engineering and the SG Service Manager to deliver a responsive, high-quality customer experience.
As TSI expands its India service capability, the role may also support in-house service and calibration activities for particle instruments and may gradually extend to other product/value streams.
JOB RESPONSIBILITIES
Diagnose, troubleshoot and repair complex mechanical and electrical assemblies used in TSI equipment to component level, following approved TSI procedures.
Perform in office service, repair, calibration and installation/commissioning support for particle instruments at customer locations across India.
Assess customer service requirements, define practical action plans, and plan travel, tools, spare parts and resources to resolve issues efficiently.
Analyze instrument faults and data; recommend corrective actions and customer-oriented service solutions.
Provide remote or virtual support when practical to restore instrument functionality and verify performance with relevant data.
Coordinate receipt of customer instruments at the India office or service center for assessment, repair, calibration and return, as required.
Maintain appropriate tools, test equipment and spare parts stock to support field service needs.
Keep accurate and timely records of service activities, parts usage, findings and customer communication in SAP and other TSI systems.
Collaborate with Application Engineering and Sales to support installations, service interventions and customer technical questions.
Communicate effectively with the SG
📌 Field Service Engineer (Bengaluru)
🏢 TSI
📍 Bengaluru