Role Identifier

Job Title

Executive – Commercial

Department

Sales Commercial

Reporting to

Chief Manager/ Senior Manager- Commercial

Grade

Executives/Executive (F/OF)

Jobs Reporting Into

None

Location / Unit

Head office –Mumbai

Role Description

Job Purpose

The role is that of a commercial who is responsible for providing end to end support to sales function Pan India by means of timely gift settlement , material service, managing overhead costs and warehouse operations, optimization of resources and implementation and management of call centers and other laid down systems and procedures also finding ways to optimize the overall cost and servicing, thereby assisting in achieving business objectives

Primary Responsibilities

Business Responsibility Areas
(Please detail out at least 8-10 responsibility areas)

Key Performance Indicators

Customer Service

Timely review of dispatch and delivery ensuring unit delivery is under control
Explore opportunities to enhance the various processes like gift settlements, transportation for material etc.




Identify and address the factors affecting the Order Cycle Time with a purpose to improve customer service levels
Address the complaints or issue raised by dealers as per timelines and come up with ways to avoid recurrence of the same issues

Process and cost Optimization

Explore opportunities and ensure optimization of route plan, territory level planning, warehouse layout, call centers etc. to save resources like time and cost and enhance overall service experience
Assess the existing storage space utilization in warehouses and work towards storage space optimization.

Documentation and Control

Ensure maintenance of accurate and timely documentation for various heads like bill processing, schemes, KYC etc.
Ensure stock verification as per defined frequency and take measures to control stock variances and maintain damage stock reports and status

Support for initiatives:

Manage and drive the contest centrally by

📌 EXECUTIVE N (Hyderabad)
🏢 Asian Paints
📍 Hyderabad