Title:
Associate Technician - IT Networks
Position Overview
The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure.
The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational setting.
Key Responsibilities
Monitoring & Alert Management
Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools
Identify, acknowledge, and perform initial triage of alerts in a timely manner
Escalate incidents to appropriate support teams based on defined procedures
Incident & Ticket Management
Create, update, and manage incident tickets in the IT service management (ITSM) system
Ensure all tickets contain accurate, detailed,
and timely documentation
Track incidents through resolution and follow up as needed
Support major incident coordination, including internal updates and stakeholder communication
Initial Troubleshooting
Perform basic troubleshooting of network, server, and application issues using documented procedures
Gather relevant diagnostic information before escalation
Apply standard operating procedures (SOPs) and knowledge base articles
Communication & Coordination
Serve as a primary point of contact for incident status updates
Communicate clearly and professionally with internal teams and stakeholders
Provide timely updates on incident progress and resolution
Escalation Management
Escalate incidents based on severity, impact, and defined service level agreements (SLAs)
Coordinate with Tier 2/3 teams to ensure efficient resolution
Operational Support
Follow established processes for change manageme
📌 Associate Technician (Chennai)
🏢 KBR
📍 Chennai