Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What Does Success Look Like
We are looking for a Senior Manager,



Product Design based in India to lead a team of product designers responsible for shaping next-generation enterprise software experiences across Sprinklr’s unified customer experience management platform. This is a hybrid player/coach role that is primarily focused on strategic team leadership, with selective hands-on design execution: approximately 80% of the role will focus on leading, coaching, planning, and operating the team, while approximately 20% will remain hands-on in Figma to shape critical workflows, interaction models, prototypes, and AI-first product experiences. In this role, you will set design direction, coach and develop designers, strengthen design quality, and partner closely with Product Management, Engineering, Research, Content Design, Data Science, Go-to-Market, Field teams, U.S.-based Product Experience leaders, and senior leadership to deliver AI-first workflows and agentic product experiences that are intuitive, trustworthy, accessible, scalable, and measurable.
The ideal candidate is an experienced design leader with a solid foundation in hands-on prod

📌 Senior Manager (Gurugram)
🏢 Sprinklr
📍 Gurugram