CRM Manager (Hosur)

CRM Manager (Hosur)

18 Aug
|
Titan
|
Hosur

18 Aug

Titan

Hosur

Job Requirements
· Lead the Business Intelligence (BI) and MIS function for the Quality Assurance department and manage the MIS team.
· Ensure timely and accurate circulation of daily, weekly, monthly, and management reports across all Quality functions.
· Develop and maintain dashboards, scorecards and KPI monitoring systems for Central Quality, Manufacturing Quality, Hallmarking, Customer Assurance and Regional Quality teams.
· Analyze quality and operational data and provide key insights to support business and strategic decisions.
· Identify deviations, abnormal trends, and risks proactively and highlight them to leadership with recommended actions.
· Drive digital transformation, reporting automation, and process improvement initiatives across the Quality function.
· Coordinate CAPEX and OPEX planning, tracking, and reporting for all Quality functions.
· Coordinate with IT teams for system enhancements, digital solutions and automation projects.
Coordinate with Internal Audit, Finance, Commercial and other support functions for Quality-related requirements.




· Monitor CAPA implementation, pending actions, and closure effectiveness across Quality functions.
· Ensure data accuracy, standardization, and governance across all Quality reports and dashboards.
Support leadership with business reviews, AOP tracking, presentations and strategic analytics.

Work Experience
Experience :
· 5–8 years of experience in MIS, Business Intelligence, Data Analytics, Digital Transformation, or Manufacturing Analytics
· Experience in leading MIS / Analytics team
· Experience in dashboard development, reporting automation, and management reporting
· Exposure to ERP systems such as Oracle, POSS, SAP, or similar manufacturing systems
Experience in coordinating cross-functional projects and digital initiatives
Skills :
· Robust analytical and problem-solving ability
· High ownership and accountability
· Ability to identify issues proactively and drive actions
· Good communication and st

📌 CRM Manager (Hosur)
🏢 Titan
📍 Hosur

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