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Role title
Job Description
Assistant Director – Service Excellence

Job Summary
Global Delivery Services (GDS) significantly contributes to EY’s globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations.



The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery.

Key Role and Responsibilities
As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams , fostering a culture of continuous improvement and skilled growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization.

Innovation ,Continuous Improvement and Digital Transformation

Assist in defining, adapt, and implement project management methodologies at service function level.
Driving continues agenda on regular basis and governance.
Building efficiency pipeline through design thinking workshops and identify transformation projects.
Help and assist business to implement CI and transformation projects through various methodologies including process reengineering.
Run culture building p

📌 Assistant Director-Manager-Managed Services-LSS Master Black belt (Noida)
🏢 EY
📍 Noida