We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

Lead the end-to-end delivery of managed services for SAP Private Cloud customers, ensuring service commitments, operational targets, and customer expectations are consistently achieved. Why it matters: reliable delivery helps customers accelerate their cloud transformation journey.
Act as the primary technical contact for customers, guiding technology discussions, innovation roadmaps, and service adoption plans. Why it matters: strategic guidance enables customers to maximize the value of their SAP investments.
Drive SLA and KPI reviews,



coordinate incident and change management processes, and proactively address operational risks. Why it matters: strong governance improves system stability, performance, and business continuity.
Orchestrate collaboration across SAP ECS, technical operations, and customer stakeholders to deliver unified outcomes. Why it matters: effective coordination creates a seamless and consistent customer experience.Identify improvement opportunities, execute technical action plans, and support performance optimization across customer environments. Why it matters: continuous improvement helps customers achieve measurable business and operational benefits.

What you bring

7+ years of experience in SAP system operations, including SAP Basis, databases, operating systems, and infrastructure management across complex enterprise landscapes.
Solid knowledge of SAP S/4HANA architecture, migration approaches, conversion methodologies, and S

📌 IT Technology Services Senior Specialist (India)
🏢 SAP
📍 India