Job Title
Manager - Facility
Job Description Summary
Job Description
KEY TASK AND RESPONSIBILITIES:
To deliver high quality, prompt and courteous Facilities Management services at Teleperformance in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.
To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W-; PMSI Human Resource guidelines.
Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .
Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.




Maintain and continuously improve the quality of service and standards
Identify client needs and expectations and ensure client satisfaction
Deal professionally with customer feedback. Actively monitor and handle complaints.
Maintain the accounting, systems and processes with legible, exact, accurate and timely completion
Ensure prompt invoicing and recovery for the services rendered as per the agreement
Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
Ensure security and maintenance of premises, equipment and stock
Use C& W and Teleperformance approved suppliers for all vendor related items
Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
Assist in recruitment, selection and in

📌 Manager - Facility (Mumbai)
🏢 Cushman & Wakefield
📍 Mumbai