Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Customer Service Administration - Sr Associate I
Job Description:
The role is responsible for supporting merchant onboarding activities for Fiserv’s acquiring and payment processing business. Involves reviewing merchant applications, validating documents, updating internal systems, coordinating with internal teams, and ensuring accurate and timely completion of onboarding requests. This position will also manage back office operational activities (admin)



for the internal departments and merchants managing back-office ticket resolution activities across operational queues involving reviewing of incoming tickets, validating request details, investigating issues, updating internal systems, coordinating with relevant internal teams, and ensuring accurate and timely closure of tickets within defined service level agreements.
Job Responsibilities:
Provide resolution to merchant request by processing the request with accuracy.
Review, investigate, and resolve back-office tickets accurately within defined turnaround times and service level agreements.
Validate ticket details, supporting documents, and system information to determine the appropriate resolution path.
Identify and address merchant needs with a goal of complete satisfaction
Follow standard operating procedures, compliance guidelines, and data protection requirements while handling merchant information.
Recommend improvement in the processes to bring efficiency in the process.
Achieve positive produc

📌 Customer Service Administration (Thane)
🏢 Fiserv
📍 Thane