Interactly.ai Hyderabad, Telangana, India

Infrastructure Engineer – L3

Interactly.ai Hyderabad, Telangana, India

10 hours ago 115 applicants

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About Interactly.ai

Interactly.ai is transforming healthcare operations with AI-powered automation across scheduling, lab follow-ups, eligibility checks, prior authorization, and insurance verification. Our multimodal AI agents work across voice, email, chat, fax, and EHR integrations improving patient access, reducing staff burden, and accelerating care delivery.

We serve 2,000+ physicians and healthcare providers, delivering measurable outcomes, 20–30% fewer no-shows and thousands of staff hours saved. Now, we're scaling our AI platform and we want you to help lead that charge.

Role Overview

Own infrastructure architecture, scalability, and reliability. Set technical direction, define SRE practice, and mentor engineers. Build and operate AI-scale infrastructure powering real-time healthcare workflows.

Key Responsibilities

Architecture & Platform





Design scalable, secure, cost-effective AWS/GCP architectures for AI and healthcare workloads
Lead IaC standards and reusable modules org-wide; own GitOps practices
Architect optimized Kubernetes (EKS/GKE) for HA, scale, and GPU workload orchestration

Reliability Engineering

Define and drive reliability targets (SLOs/SLIs); establish SRE practice
Lead incident management, RCA, and blameless post-mortems for critical systems
Partner on infrastructure hardening and compliance (SOC 2, HIPAA)

AI-First Engineering

Lead AI/ML inference and GPU infrastructure scaling in production
Evaluate and introduce AI tooling, platforms, and automation best practices
Contribute to LLM deployment pipelines and AI systems reliability

Leadership & SDLC

Mentor L1/L2 engineers; influence cross-team infrastructure decisions
Drive DevSecOps maturity across the SDLC (policy-as-code, SBOM, supply-chain security)
Evaluate and i

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