CGI is seeking an experienced and operationally focused Manager, Consulting Delivery to join our APAC Global Technology Operations (GTO) team. In this role, you will be responsible for the high quality delivery of managed IT services, cloud infrastructure operations, and technical transformation projects for our global clients.
Unlike traditional development roles, this position is centered on Service Excellence. You will lead a team of technical professionals to ensure high system availability, robust security, and strict adherence to Service Level Agreements (SLAs). You will act as the bridge between technical operations and client business needs, driving stability, efficiency, and continuous service improvement across the APAC region.
Your future duties and responsibilities
Service Delivery Management: Oversee the end to end delivery of managed infrastructure and cloud services, ensuring 24/7 operational stability and performance.
ITSM Process Ownership: Drive and mature ITIL based processes, including Incident, Problem, Change, and Configuration Management (CMDB),
ensuring minimal business disruption.
SLA & Performance Governance: Monitor, report, and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Proactively identify trends and implement Root Cause Analysis (RCA) to prevent recurring issues.
Continuous Service Improvement (CSI): Identify opportunities for operational automation (e.g., Infrastructure as Code, SRE practices) to drive efficiency and reduce manual effort.
Financial & Resource Management: Manage the P&L; for your delivery unit, including gross margin, budget forecasting, resource utilization, and cost to serve optimization.
Stakeholder Engagement: Act as the primary escalation point for clients regarding operational delivery. Lead Service Review meetings and provide transparent reporting on service health and risk posture.
Team Leadership: Lead a multi disciplinary team of infrastructure engineers (Cloud, Network, Da
📌 Manager Consulting Delivery (Bengaluru)
🏢 CGI
📍 Bengaluru