About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building excellent products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The Core Payments department is in charge of building global payment products, which allow Revolut customers to make and receive external payments in a fast and reliable way. The objective is simple:
deliver the best payments features on the market.
We’re looking for a Subject Matter Expert with solid experience in payments investigations. Someone who will expertise on complex cases in respective payment business lines (SWIFT & X-border, UK & Europe, US & APAC, etc.), assisting with the process optimisation and service procedure updates. A brave individual who knows how to manage risks and make independent decisions.
Up for the challenge? Let’s get in touch.
What You’ll Be Doing
Helping internal teams, such as Support, with complex inquiries related to payments.
Investigating and resolving payment issues impacting Revolut’s customers and reconciliation breaks.
Communicating closely with banking partners via SWIFT, email and banking portals to resolve payment errors promptly.
Helping identify and manage payment processing issues, incidents and risks relating to SWIFT, SEPA, ACH and Faster Paymen
📌 Subject Matter Expert (India)
🏢 Revolut
📍 India