Company Description Pine Labs is a leading commerce-enablement platform that helps businesses of all sizes run multichannel operations across offline, in-store, and digital environments. Focused on powering contemporary payment and commerce solutions, Pine Labs supports merchants in streamlining transactions and enhancing customer experiences. The company is actively expanding its global footprint, offering innovative technology that enriches commerce across regions. Applicants joining Pine Labs can expect to work in a dynamic, growth-oriented environment built for those who mean business. To learn more, visit www.pinelabs.com.
Role Description This full-time Team Leader role is an on-site position based in the Mumbai Metropolitan Region. The Team Leader will oversee day-to-day team operations, assign and monitor tasks, and ensure performance targets and service quality standards are consistently met. This role involves coaching and mentoring team members, providing regular feedback, and supporting their professional development.



The Team Leader will collaborate with cross-functional stakeholders, help resolve operational issues, and escalate complex matters when necessary. Additional responsibilities include preparing reports, analyzing team metrics, and recommending process improvements to enhance efficiency and customer satisfaction.
Qualifications
Proven experience leading teams in a fast-paced environment, with strong people management and mentoring skills.
Ability to coordinate daily operations, manage workloads, and meet performance targets and service level agreements.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Analytical and problem-solving abilities, including experience using data to identify trends and recommend process improvements.
Comfort with technology-driven workflows; experience in fintech, payments, or retail/commerce operations is an advantage.
High level of

📌 Team Leader (Mumbai)
🏢 Pine Labs
📍 Mumbai