Forward Deployed Engineer (FDE) — Voice AI | Gurgaon
CallKaro AI | Onsite, Gurgaon | Six-month internship with full time conversion

What Is a Forward Deployed Engineer at CallKaro AI?

We build Voice AI agents that handle over 5 million calls a month across 20+ languages.

Getting that technology to work in a demo is one thing. Getting it to work inside a client’s actual business — with their workflows, edge cases, systems, and customers on the other end of the line — is a completely different problem.

That second problem is the one we need you for.

A Forward Deployed Engineer sits inside the client’s world. You learn how their business actually runs, shape our platform around it, and stay close enough to the deployment to catch a broken call flow before the client does.

The role is part consultant, part engineer, and part founder.

Your work directly influences whether a client renews, expands, and trusts us with more of their business.

This is not a pure software engineering role.

You will spend significant time with clients, understanding business workflows,



debugging production deployments, analyzing call data, and translating real-world requirements into working AI systems. You need to enjoy both building technology and solving problems with people.

What You Will Do

* Own client onboarding end to end, from the first discovery call to the day the agents go live.
* Sit with clients to understand their processes, then translate them into AI-powered call flows that hold up in production.
* Write and refine LLM prompts that shape agent personas, conversation logic, guardrails, and escalation paths — including for Hindi, Hinglish, and regional-language calls.
* Debug live production issues in real time by tracing call logs, reading transcripts, identifying failure points, and getting to the root cause quickly.
* Analyze call volumes, conversion rates, drop-off points, and other performance metrics, then turn those insights into actions the client can take.
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📌 Forward Deployed Engineer (Gurugram)
🏢 CallKaro.AI
📍 Gurugram