About The Company

Swan Solutions & Services Pvt. Ltd. is a leading IT Infrastructure and Digital Transformation company with over 36 years of industry experience. Headquartered in Mumbai, Swan is a ₹1,400+ Crore organization delivering cutting-edge IT Infrastructure, Cloud, Cybersecurity, Networking, and Managed Services to leading BFSI, PSU, Enterprise, and Corporate customers. We are technology partners with HP, Cisco, Microsoft, VMware, NetApp, and other global OEMs.

About The Role

We are looking for an experienced Shift Manager (Technical) – L3 to lead and manage technical operations in a 24×7 enterprise IT infrastructure environment. The role involves managing technical teams, overseeing ticket resolution, ensuring SLA adherence, handling escalations, supporting incident and change management processes, and providing operational insights to management.

The ideal candidate should have strong experience in IT operations and team management, along with good knowledge of VMware environments and IT service management processes.

Location: CBD Belapur, Navi Mumbai – Client Site





Department: IT Infrastructure

Employment Type: Full-Time / Permanent

Experience: Minimum 8 Years of relevant experience

Working Days: As per 24×7 operations

Shift: 24×7 Rotational Shifts

Key Responsibilities

Supervise and manage the technical team on the floor during assigned shifts.
Ensure adherence to shift schedules, operational processes, and service level agreements.
Monitor and oversee the resolution of incidents, service requests, and problems within defined SLAs.
Handle technical escalations and coordinate with relevant teams for timely resolution.
Monitor team performance, productivity, ticket volumes, resolution times, and SLA compliance.
Provide regular operational updates and performance reports to senior management.
Manage and report on incident management activities, including response times, resolution rates, and post-incident reviews.
Identify recurring incidents and o

📌 Shift Manager (Mumbai)
🏢 Swan Solutions and Services
📍 Mumbai