Job Title: Associate Technical Support Consultant

Experience: Fresher / 0–1 year

Location: Pune, India

Employment Type: Full-Time

Department: Technical Support / Customer Support

Job Summary

We are looking for a motivated and technically inclined Associate Technical Support Consultant to join our Technical Support team. This is an entry-level prospect for a fresher who is passionate about technology, problem-solving, and helping customers.

The successful candidate will receive training on our enterprise healthcare software products and support processes and will work closely with experienced consultants to troubleshoot and resolve customer issues.

The role provides an opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.

Key Responsibilities

Provide first-level technical support to customers using enterprise healthcare software applications.
Investigate, troubleshoot,



and resolve application and technical issues reported through ServiceNow or other ticketing systems.
Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures.
Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues.
Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members.
Collaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
Maintain accurate and detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication.
Meet defined SLA, productivity, quality, and customer satisfaction expectations.
Participate in knowledge-transfer sessions and continuously build knowledge of supported products.
Identif

📌 Associate Technical Support Consultant (Pune)
🏢 Altera Digital Health APAC
📍 Pune