Dodge Construction Network (Dodge) is looking for a detail-oriented, process-driven professional to build out and mature our Incident Management and Change Management functions. These functions currently exist but lack formal structure-this role will own the transformation from ad hoc handling to a disciplined, auditable, well-governed practice. You'll design and implement the processes, approval workflows, and reporting that give engineering, IT, and leadership confidence that incidents are resolved consistently and changes are reviewed, approved, and tracked before they hit production. This is a hands-on process-and-tooling role, not just a policy-writing one. You'll be expected to build the actual workflows, forms, and automations inside our Atlassian ecosystem (Jira, Confluence, and related apps) that make the current processes stick.

This is a full-time position and reports directly to the VP, IT Infrastructure and Operations.

Preferred Location

Qualified candidates should be based in or near Kochi and able to work from our Kochi office as part of a hybrid schedule.





Essential Functions

Incident Management

Formalize incident management processes: severity classification, escalation paths, communication protocols, and resolution SLAs
Own the incident lifecycle in Jira Service Management (or Jira), from detection/logging through resolution and closure
Drive post-incident reviews (blameless retrospectives / RCAs), ensure action items are tracked and closed, and report on recurring themes
Build dashboards and recurring reports on incident volume, MTTR, severity trends, and SLA compliance for leadership visibility

Change Management

Design and implement a formal Change Management process, including change categorization (standard/normal/emergency), risk assessment, and CAB (Change Advisory Board) review cadence
Build structured Jira workflows and forms to capture change requests, required approvals, rollback plans, and post-implementation review
Partner with engin

📌 Incident & Change Management Coordinator (Kochi)
🏢 Dodge Construction Network
📍 Kochi