Job Description

SC Service Manager India

Job Location: India-Gurgaon

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as

SC Service Manager India

The Supply Chain Services Manager is responsible for supervising and coordinating the day-to-day

activities of the local Commercial Customer Service, Order Management and Logistics team to

ensure smooth end-to-end Order-to-Delivery (OTD) execution.

Key Responsibilities

End-to-End Order-to-Delivery Coordination

Oversee and coordinate daily order management,



delivery processing and logistics

activities

Monitor order status, backorders and delivery timelines
Ensure accurate ERP data maintenance and process adherence
Drive timely resolution of operational issues and customer-related escalations
Ensure compliance with local regulations and internal policies

Functional Team Leadership (No Direct Reports)

Provide daily operational direction and work prioritisation to the local Customer Service,

Order Management and Logistics team

Coordinate workload distribution to ensure efficient execution
Act as first escalation point for operational matters within the local team
Monitor operational KPIs (e.g. SaoP, OTIF, backorders, inventory levels) and address

deviations

Support onboarding and training of recent team members
Provide structured performance and development feedback to the Regional Manager
Maintain close alignment with the local Sales Lead

📌 SC Service Manager India (Gurugram)
🏢 Sennheiser
📍 Gurugram