Key Responsibilities

Patient Interaction:
Greeting and welcoming patients and visitors, creating a positive first impression.
Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
Providing information to patients and visitors about hospital services, procedures, and policies.
Assisting patients with registration, appointment scheduling, and payment processing.
Manage administration, infrastructure, and front-office operations, ensuring smooth and effective day-to-day functioning.
Administrative Tasks:
Maintaining and updating patient records, both physical and electronic.
Handling billing, insurance verification, and payment collection.
Managing correspondence, including mail and emails.
Coordinating with other departments to ensure smooth patient flow and efficient operations.
Maintaining the cleanliness and organization of the front office and reception area.
General Support:
Monitoring and managing office supplies and equipment.




Assisting with special projects or tasks as assigned by the administration.
Ensuring confidentiality of patient information and adhering to HIPAA regulations.
Qualifications

Qualification and Skills Required:

A bachelor's degree in a relevant field.
Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
2+ years in the field, with prior experience as a hospital experience or in hospitality.
High-quality organizational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
Proven expertise in managing patient services and enhancing patient satisfaction.
Ability to work in flexible hours.
Ability to handle multiple tasks effectively and prioritize duties.
Capable of performing physical tasks required in patient care and movement.
Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.

📌 Senior Centre Care Associate (Bengaluru)
🏢 Amaha
📍 Bengaluru