Key Responsibilities:
Handle region-wise dental/clinical technical queries from customers, partners,
or internal teams.
Provide accurate, clear, and professional clinical guidance over calls and other
communication channels.
Manage inbound and outbound calling processes related to customer queries
and support.
Understand customer concerns and resolve queries efficiently within defined
TAT.
Coordinate with internal teams (Operations, Planning, etc.) for complex query
resolution.
Maintain proper documentation of calls, queries, and resolutions in
CRM/system tools.
Ensure high customer satisfaction by delivering empathetic and solution-
oriented support.
Stay updated with dental products, procedures, and regional requirements.
Follow SOPs, quality standards, and compliance guidelines.
Required Skills & Competencies:
BDS qualification with 1–2 years of relevant experience
Robust clinical knowledge and ability to explain concepts clearly
Excellent communication and calling skills
Customer-focused mindset with problem-solving ability
Ability to handle region-wise responsibilities and language preferences
(preferred)
Basic knowledge of CRM systems and MS Office
Good documentation and follow-up skills.