Consultant, Strategy, Growth, and Transformation

As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you'll do

As a Consultant, Strategy, Growth, and Transformation on the Customer Strategy & Design team, you will be responsible for helping clients define and implement customer service strategies, operating models, and technology-enabled transformation programs.
* Support the design and delivery of customer service, contact center, and field service transformation engagements
* Collaborate with US and cross-functional teams to develop customer journeys, service delivery models, and customer experience strategies
* Contribute to contact center operations, contact handling technology, omni-channel strategy, workforce management design, and key performance indicator development
* Manage workstream activities across stakeholder management,



requirement gathering, target state design, migration planning, and testing strategy
* Support change control, risk mitigation planning, and deployment activities across end-to-end service transformation programs, including CCaaS, CAI, and FSM initiatives

The team

The Customer Strategy & Design (CS&D;) team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of strategy, design, and digital transformation, bringing together strategists, designers, analysts, and industry experts.

We work with C-level leaders to tackle complex challenges—from launching current ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering executable strategies that balance

📌 Service Strategy (Hyderabad)
🏢 Deloitte
📍 Hyderabad