About the Role:
The Head of Outpatient Pharmacy will have end-to-end accountability for the Group's OP Pharmacy business across India, with responsibility for driving revenue and profitability, improving prescription conversion and customer experience, strengthening operational and inventory efficiencies, and establishing consistent pharmacy standards across locations. The role will work closely with hospital leadership, clinicians and corporate functions to identify performance gaps, drive corrective actions and scale best practices across the network, with significant travel to Group facilities.

Location: Narayana Health Corporate Office, Electronic City, Bengaluru

Education:
B.Pharm / M.Pharm/ MBA in Healthcare Management from a recognised institution.
Valid registration with the relevant State Pharmacy Council / Pharmacy Council of India, as applicable to the role.

Experience:
15 – 18 years of overall experience in managing P&L; of hospital pharmacy, OP pharmacy or healthcare retail.
Robust and demonstrable experience in OP Pharmacy sales/business management is essential.





Key Deliverables:
1. Business & P&L; Ownership
Own the Group-wide P&L; and overall business performance of OP Pharmacies across Narayana Health hospitals.
Drive revenue, gross margin, profitability and sales productivity across locations.
Set business targets, budgets and KPIs; ensure consistent delivery across hospitals.
Review performance, identify gaps and lead corrective actions to improve revenue and profitability.
Drive prescription conversion, pharmacy utilisation, customer retention and overall sales performance.

2. Operational Excellence & Inventory Management
Drive operational excellence and standardization across hospital OP Pharmacies, with focus on productivity, service levels and patient experience.
Optimize inventory, stock availability, inventory turns, expiry losses and working capital.
Strengthen demand planning, replenishment and inventory controls to minimize stock-outs an

📌 Head - Outpatient Pharmacy (Bengaluru)
🏢 Narayana Health
📍 Bengaluru