Key Responsibilities

Security Monitoring & Alert Triage
Monitor and triage security alerts and platform health notifications from SIEM (Microsoft Sentinel), NIDS, NMS, and OT-specific security platforms (Nozomi Vantage, Claroty SRA).
Perform initial classification of alerts based on severity, asset criticality, and business impact, ensuring
timely action in line with customer SLAs.
Continuously monitor threat detection (MDR) and platform health (CCM) queues across assigned customer
accounts during shift.

Investigation & Incident Handling
Conduct initial investigation and basic correlation of security events following documented SOPs, playbooks, and runbooks.
Enrich alerts with contextual data — asset information, past incident history, known threat indicators —
and update ticketing systems (ServiceNow, iTop) with structured case notes.
Identify and escalate complex security incidents, advanced threats, or platform issues to MDR L2 or CCM L2
teams with full context and documented handoff.




Coordinate with L2 analysts and Security SMEs during critical incidents to support mitigation and closure of
high-severity events.
Update and follow incident response playbooks aligned to the OT/ICS threat landscape, including adversary
behaviour in industrial environments.

Reporting & Documentation
Maintain thorough documentation of all actions taken, follow-ups, escalation history, and case closure
notes within the ticketing system.
Prepare KPI dashboards, shift handover reports, and contribute to Monthly Service Reports (MSRs) for
assigned customer accounts.
Support SIEM administration activities including ad hoc reporting and basic troubleshooting.

Shift Operations & Team Collaboration
Adhere to shift operational standards including ticketing hygiene, SLA adherence, and shift handover
protocols.
Liaise with internal stakeholders and customer contacts regarding security issues, service updates, and
future recommendations.
Coordinate with Security SMEs to support the developme

📌 Cybersecurity - Ananlyst (Chennai)
🏢 Schneider Electric
📍 Chennai