Job Title: Change Coordinator - Code Upgrade & Change Management

Department: Engineering and Operations

Location: Mumbai

Reporting: Manager - Enterprise Network Operations

Job Type: Full Time

Shift: US Shift Hours
- ROLE
- The Change Coordinator is responsible for managing and overseeing all customer-related changes within the GOC team, with a primary focus on code upgrades and adherence to internal change management processes.
- This role ensures that all change activities are planned, documented, reviewed, and coordinated in compliance with both customer governance standards, customer availability and NTTGN internal change policies, NOCCP101.
- The Change Coordinator serves as the central point of contact for change control, code upgrade scheduling, Vendor maintenance, GOC-initiated Maintenance, and CAB participation, ensuring operational consistency and risk mitigation across all assigned customer accounts.
- Change Coordinators must be capable of efficiently planning and executing a high volume of upgrade activities.
- RESPONSIBILITIES

1.



Change Coordination & Governance
- Coordinate all customer change requests, maintenance and ensure alignment with internal and customer-specific change management frameworks.
- Plan, track, and oversee all change, maintenance activities across managed setting ensuring minimal disruption to the service which includes working with the Subject Matter Experts (SMEs) and change owners to document the impact assessments for all proposed changes ensuring clarity and completeness
- Represent NTTGN during Customer Change Advisory Board (CAB) meetings to present planned changes, maintenances and gain CAB approvals.
- Maintain complete and accurate documentation for all change activities, maintenances within the NTTGN ticketing system (Siebel) & customer ticketing system (Service-Now, Remedy etc.).

2. Code Upgrade Ownership
- Own the end-to-end coordination of customer code upgrades including planning, scheduling, coordination,

📌 Change Coordinator (Mumbai)
🏢 NTT Global Networks
📍 Mumbai