Job Description

Job Description

Job Description – L3 / SME Endpoint (SCCM / Intune / MEM)

Role Overview

The L3 Endpoint SME is responsible for end-to-end ownership, architecture, and optimization of endpoint management platforms, including Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune (MEM).

This role acts as the highest technical escalation point, drives platform stability, automation, and modernization (Intune-first strategy), and ensures secure, compliant, and scalable endpoint management across the enterprise.

Key Responsibilities

Platform Ownership & Architecture
- Own the design, architecture, and roadmap for:
- SCCM (ConfigMgr)
- Microsoft Intune (MDM/MAM)
- Co-management (SCCM + Intune)
- Drive transition towards cloud-first endpoint management (Intune-first approach)
- Define standards for:
- Device configuration
- Application deployment
- Patch management
- Compliance & security baselines

Advanced Troubleshooting & Escalation (L3)
- Act as final escalation point for complex endpoint issues:
- Patch failures across large device groups




- Application deployment failures (complex packaging/detection issues)
- Co-management conflicts (SCCM vs Intune workloads)
- Policy conflicts (GPO, Intune, security baselines)
- Perform deep-dive troubleshooting using:
- SCCM logs (CAS.log, WUAHandler.log, AppEnforce.log, etc.)
- Intune diagnostics & device logs
- Engage Microsoft/OEM support with detailed diagnostics

Patch Management Strategy & Governance
- Define and govern enterprise patching strategy:
- Monthly patch cycles
- Emergency patching (zero-day vulnerabilities)
- Patch rings and deployment groups
- Ensure high compliance (>95–98%) across setting
- Align patching with security and audit requirements

Application Packaging Strategy & Engineering
- Define standards and frameworks for:
- Application packaging (MSI, EXE, Win32 apps)
- Detection methods and deployment logic
- Review and approve complex application packages
- Drive a

📌 Technical Support Specialist (Bengaluru)
🏢 Infinite Computer Solutions
📍 Bengaluru