Why Shopflo

Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot Key, Nestasia, and The Sleep Company trust us to run their checkout.

In 2026, we were acquired by Pine Labs - one of India s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.

Startup DNA. Enterprise backing. Real product. Real traction.

The Role

We are looking for an Onboarding Associate to deliver a seamless onboarding experience for every new Shopflo merchant.

You will guide merchants from kickoff to go-live, helping them set up the platform, resolve issues quickly, and build confidence in using Shopflo. This is a customer-facing role that combines communication, problem-solving, and operational excellence.

What You Will Do

- Own the onboarding journey from kickoff to go-live, ensuring merchants have a smooth and successful experience
- Conduct onboarding calls,



guide merchants through platform setup, and resolve queries over WhatsApp, Slack, and Google Meet
- Coordinate with internal teams to troubleshoot issues, unblock merchants, and ensure timely launches
- Track onboarding progress, maintain accurate CRM records, and follow up proactively after go-live to drive merchant success

What We Are Looking For

- 0 to 3 years of experience in customer onboarding, customer success, implementation, or another client-facing role. Freshers with excellent communication skills are welcome to apply
- Strong communication, organization, and problem-solving skills with a customer-first mindset
- Comfortable working across tools like CRM platforms, Slack, WhatsApp, and Google Meet
- Ability to manage multiple onboarding journeys simultaneously in a fast-paced setting

Bonus Points

- Experience with Shopify, ecommerce operations, or SaaS onboarding
- Familiarity with payment gateways, analytics, or ecommerce tools

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Onboarding Associate (Bengaluru)
🏢 shopflo
📍 Bengaluru