About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Atlassian Jira Align

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a energetic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:
- Expected to be an SME.




- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Qualified & Technical

Skills:
- Must To Have

Skills:
- Proficiency in Atlassian Jira Align.
- Strong understanding of software troubleshooting methodologies.
- Experience with incident management and resolution processes.
- Familiarity with Agile methodologies and project management tools.
- Ability to analyze system logs and performance metrics.

Additional Information:
- The candidate should have minimum 5 years of experience in Atlassian Jira Align.
- This position is based at our Pune office.
- A 15 years full time education is required.

Qualification 15 years full time education

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune