About Shopflo

At Shopflo, were trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.

Team Role

Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~50 people now (with team members joining from Livspace, Gupshup, Setu, etc.). We are located in HSR Layout, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we re just getting started!

As a Customer Success Manager, you ll drive strategic growth and strengthen executive-level relationships by managing and maximizing key client accounts for long-term success.

What you will do

Account Strategy:

- Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
- Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
- Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
- Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building:

- Build deep, trusted partnerships with senior stakeholders across top accounts.




- Proactively engage to understand evolving business needs and strategic priorities.
- Strengthen credibility through insight-driven recommendations and consistent follow-through.

Revenue Generation:

- Identify and execute upselling and cross-selling opportunities to drive account expansion.
- Lead contract negotiations to maximize revenue, profitability, and long-term value.
- Partner with leadership to shape commercial strategy and account growth plans.

Customer Success:

- Guide clients through their journey from activation to adoption, growth, and advocacy.
- Monitor account health and address risks proactively.
- Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.

Market Intelligence:

- Stay informed on industry trends, competitor movements, and customer insights.
- Leverage market data to refine account strategies and uncover growth opportunities.

You should apply if you have

- 3+ years of hands-on experience in Key Account Management, ideally in a B2B SaaS workplace.
- Proven ability to manage complex, high-value client relationships and deliver growth targets.
- Strong commercial acumen, negotiation, and strategic problem-solving skills.
- Proficiency in CRM tools, project management, and data analysis.
- Passion for building long-term partnerships and delivering exceptional customer outcomes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Bengaluru)
🏢 shopflo
📍 Bengaluru