Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job location : Hyderabad

Position : Team Leader- Customer Service

Division : BPO, 5 days working for US Process and US shift timings

Experience :



Min 2 years as Team handling experience in Customer Service and Technical Support

Role & Responsibilities
- Lead and manage a team of 12–20 Customer Service Associates
- Motivate team members to consistently achieve client-defined SLAs and KPIs
- Ensure strict adherence to quality standards and process guidelines
- Conduct regular floor walks to supervise, coordinate, and monitor team activities
- Ensure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controlling
- Demonstrate robust organizational, planning, and analytical skills
- Utilize basic arithmetic and statistical skills for data analysis and report generation
- Apply effective problem-solving skills to address operational challenges

Key Performance Indicators & Team Management
- Handle customer and process escalations unresolved by associates
- Resolve process-related queries and employee grievances
- M

📌 Children Senior Team Leader (Mahbubnagar)
🏢 Firstsource
📍 Mahbubnagar