About the role

Lenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head – Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a fast-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.

What you'll own
- Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpoint
- Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performance
- Run end-to-end training, certification, and continuous professional development for the optometry workforce at scale
- Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store network
- Identify workforce skill gaps and design targeted upskilling - e-learning, blended formats,



and hands-on clinical workshops
- Partner with academic institutions and skilled bodies (COI, IOIA) to benchmark and elevate clinical practice
- Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital tools
- Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practice

Continuous improvement charters you'll drive
- This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency, and professional standards network-wide.

Refraction accuracy programme
- Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.

Competency certification ladder
- Design and iterate a tiered competency framework for optometrists - entry-level through advanced practitioner - with structured as

📌 Head – Optometry (Gurugram)
🏢 Lenskart.com
📍 Gurugram