Job Purpose To delight internal and external customers over the phone ( inbound outbound -call back)
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone.
- End-to-end follow-up of customer issues
- Migrate the customers to digital channels
- Convert sales opportunities to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development. Key Result Areas Achieve the required KPI set in term of Adherence CRD AHT Quality score post call survey NPS Key Result Areas (Continued) Operates in a Call Centre environment where the interface with customers is over the telephone.

- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the CXCG Inbound callcenter.




- Mostly related to explaining procedures or providing information regarding retail banking products.
- Also involves root cause analysis and reversals of charges and fees when necessary. Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued) University Graduate (preferably with some finance / banking or maths component).
- 1 - 3 years experience
- Very customer-focused
- Computer literate is a must
- Excellent communication skills in English Urdu/Hindi
- Strong listening Solid interpersonal skill

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Officer (Bengaluru)
🏢 Mashreq Global Services
📍 Bengaluru