- Overall responsibility for Site Inspection, Site Preparation, Installations Commissioning, Customer breakdown calls, and all other post-delivery support activities.
- Ensure completion of site inspection on receipt of PO documents from the respective sales department.
- Ensure Completion of Installation at all Site Ready cases within 15 days from the delivery date of the UPS systems.
- Ensure the collection of Site Not Ready reports (SNR) from the customers wherever the site is not ready for installation.
- Ensure that the customer-signed ICs are dispatched by the respective BO to HO.
- Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on a day-to-day basis.
- Implementing the call escalation procedure as per guidelines from Management.
- Monitoring that the maximum UPTIME is maintained for all Warranty AMC customers.
- To review the major / repeat calls received in all offices and analyses the root cause of failures and initiate necessary preventive and correction actions.
- Planning and Forecasts for adequate Spare parts and always ensuring the minimum stock availability.
- Whenever any spare consumption from MSL is to be communicated to HO for warranty claim immediately.
- Coordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM
- Responsible for Site layout drawings approval from the Customer / Consultant
- Monitoring the site-related activities, and coordination with electrical contractor time to time for smooth execution of the projects
- Monitor the battery failures in the field and arrange the warranty replacement batteries.
- Implementation of Group Policy and Procedures always.
- Responsibility for timely submissions of accounts for all after-sales dept engineers in your region.
- Adhere to all safety standards for the after sales personnel.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Engineer / Senior Engineer (Nagpur)
🏢 Novateur Electrical & Digital Systems
📍 Nagpur
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