- Overall responsibility for Site Inspection, Site Preparation, Installations Commissioning, Customer breakdown calls and all other post delivery support activities.
- Ensure completion of Site inspection on receipt of PO documents from the respective sales department.
- Ensure Completion of Installation at all Site Ready cases within 15 days from the delivery date of the UPS systems.
- Ensure the collection Site Not Ready report (SNR) from the customers wherever the site is not ready for installation.
- Ensure that the customer signed ICs are dispatched by the respective BO to HO.
- Monitoring the PM activities and ensure 100% compliance
- Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on day-to-day basis.
- Implementing the call escalation procedure as per guidelines from Management.
- Monitoring that the maximum UPTIME is maintained for all Warranty AMC customers.
- To review the major / repeat calls received in all offices and analyses the root cause of failures and initiating necessary preventive and correction actions.
- Planning and Forecasts for adequate Spare parts and ensure the minimum stock availability at all times.
- Whenever any spares consumption from MSL to be communicated to HO for warranty claim immediately.
- Co ordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM
- Responsible of Site layout drawings approval from the Customer / Consultant
- Monitoring the site related activities, and coordination with electrical contractor time to time for smooth execution of the projects
- Monitor the battery failures in the filed and arranging the warranty replacement batteries.
- Implementation of Group Policy and Procedures at all times.
- Responsible for manpower recruitment for the customer support activities for you region
- Ensure 100 % compliance of ISO documentation / records and the maintenance of the same.
- Maintaining the date base of the existing/ Current Customers.
- Responsibility of timely submissions of accounts for all after sales dept engineers in your region.
- Conducting weekly/monthly meetings locally within our Dept.
- Adhere to all safety standards for the after sales personnel.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Senior Service Engineer (Mumbai)
🏢 Novateur Electrical & Digital Systems
📍 Mumbai
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