PositionL Internal Sales coordinator and Customer Service

Clean Energy Solutions (CES) Mission is to create a world-class cryogenic operating global platform, differentiating for serving customers global needs. CES is composed by Acme Cryogenics and RegO.

RegO is the premier manufacturer of gas control products to the LPG, industrial gas (IG) and cryogenic liquids industries worldwide. RegO manufactures an extensive portfolio of gas and liquid pressure controls, pressure regulating products, pressure relief devices, and a broad range of ancillary equipment. Our products are found in a wide spectrum of industries including health care, aerospace, electronics, chemicals, energy, food and beverage, industrial gas and liquids, and alternative fuels such as LNG and LH2. RegO is recognized as a world leader in product quality and innovation with unsurpassed product design and manufacturing with facilities located in North Carolina, Ohio, Mexico, Germany and China. RegO is strategically located in four countries and positioned to support our products through a network of authorized distributors and strategic alliances with OEM vessel and system manufacturers throughout the world. To learn more please visit our website at: www.regoproducts.com

Acme Cryogenics® is a One-Stop-Shop for Mission Critical Cryogenic Solutions and Provider of mission-critical products & services that facilitate the production, storage, and distribution of cryogenic liquids and gases, including the surging Hydrogen Economy. Acme Serves Premier Cryogenic Users with a leading presence in end-markets increasingly requiring cryogenic solutions. Acme is headquartered in Allentown, PA, but also has other supporting manufacturing locations in Minnesota, California and Georgia. To learn more please visit our website at:

www.acmecryo.com

Demaco Holland® As a cryogenic supplier, we advise, design, develop, test, and install customer-specific vacuum insulated solutions of the highest quality.

Backed by years of experience, we continuously deliver the most advanced infrastructures.

CPC Cryolab® Leading the industry in manufacturing cryogenic components for liquid hydrogen and helium services and with tens of thousands of our valves and equipment in active hydrogen service globally, we’re committed to providing highly engineered, custom, long-term solutions.

SPS® With over 40 years of industry experience, our team specializes in the design, manufacture, and supply of complete vacuum-insulated pipeline systems worldwide. Committed to safety and efficiency, you can rely on us to deliver within your budget and time frame.

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois,



Dover trades on the New York Stock Exchange under "DOV." Additional information is available atdovercorporation.com.

SCOPE:

We are seeking a highly motivated individual to join our team as Internal Sales Coordinator responsible for managing customer inquiries, preparing quotes, and coordinating with various internal departments to meet customer needs. It is typically a supporting role, helping and providing support and service.

As an internal sales representative, work’s with existing customers, but also try to find current potential customers. Receive’s orders, handle inquiries and follow up on deliveries.

This role requires excellent communication skills, attention to detail, and a customer-centric approach.

ESSENTIAL ACCOUNTABILITIES & RESPONSIBILITIES

- Relationship Management: Cultivate and maintain relationships with key clients, partners, suppliers, and industry influencers to drive business development initiatives.
- Technical Evaluation: Review RFQs, process data sheets, and P&IDs; to understand cryogenic fluid handling requirements and operating conditions.
- Proposal Development: Lead the development and submission of proposals, bids, and contracts in response to customer requirements and RFPs.
- Proposal Support: Prepare technical proposals including datasheets, performance curves, and auxiliary systems (e.g., seal systems, lube systems) in coordination with senior engineers.
- Timely response to RFQs and customer inquiries
- Accuracy and completeness of technical selections and costing inputs
- Adherence to target margins under guidance
- Quality and completeness of technical documentation
- Effective coordination with global product teams and internal stakeholders
- Collaboration: Collaborate cross-functionally with internal teams including engineering, marketing, sales, and operations to ensure alignment and support for business development efforts.
- Customer Interaction: Support technical discussions with customers and EPC contractors to clarify requirements and ensure alignment with proposed solutions.
- Tools & Process Improvement: Contribute to development and improvement of application engineering tools, templates, and processes.
- Negotiation: Handle negotiations with clients, vendors, and partners to secure favorable terms and agreements that support business objectives.
- Performance Monitoring: Monitor, analyze, and report on key performance indicators (KPIs), sales metrics, and market trends to track progress and identify areas for improvement.
- Continuous Improvement: Identify opportunities for process optimization, efficiency enhancements, and innovation to drive continuous improvement in business development strategies and practices.
- Overall establishes a functional and excellent team for dealing with customers, transactions and strategic accounts.

SPECIALIZED KNOWLEDGE/QUALIFICATIONS: Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.





- Bachelor's degree in Business Administration, Engineering, or related field required (Master's degree preferred but not essential).
- Direct experience with cryogenic industry (preferred).
- Strong analytical skills with the ability to interpret data, identify insights, and make informed decisions.
- Excellent communication, negotiation, and interpersonal skills.
- Results-oriented mindset with a focus on driving revenue growth and achieving business objectives.
- Ability to inspire and motivate cross-functional teams.
- Build and maintain relationships with other departments to facilitate and accomplish team goals.
- Integrity and experience in handling confidential information
- Ability to build and maintain effective relationships with diverse stakeholders.
- Lead solution development efforts that best address end-user needs, while coordinating the involvement of all stakeholders
- Possess evolved presentation and persuasion skills.
- Experience in sales administration, project management, or process improvement. (preferred)
- Software proficiency with CRM/ERP systems (e.g. SAP.Salesforce, BaaN, etc.).
- Willingness to travel on a limited basis for customer meetings or site visits.
- Work Style: Strong organizational and time management skills with the ability to manage multiple inquiries simultaneously.

CRITICAL COMPETENCIES-- As follows are the measurable or observable knowledge, skills, abilities, and behaviors critical to successful job performance:

- Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs. (e.g. entrepreneurial, VoC “voice of the customer”, drives innovation & growth)
- Drive for Results - Acting as a change agent; agile; innovative; executing timely and effectively; possessing continuous improvement mindset; accountable; consistently meets commitments; focused on critical few priorities; passion for work and people
- Functional Expertise and Its Usage - Acquiring and applying functional knowledge in an area of specialty (e.g. Sales, Finance, and Human Resources management)
- Strategic Thinking/Vision - Business acumen, global mindset, critical thinking, sees & articulates the big picture, and learns on the fly; able to craft a vision, communicate it clearly and translate into business objectives with accountability; able to assimilate various information or opinions into a well-considered decision; understands implications of a decision on broader systems, markets, processes and functions; strategy sets priorities
- Entrepreneurial Mindset - Converts understanding of customer needs to business growth opportunities; aggressively pursues growth opportunities; takes action with incomplete information or where outcomes are uncertain; takes intelligent, measured risk to achieve superior returns
- Problem Solving - Continuous improvement mindset; knows how to work productively within a structured business system; confronts difficult problems; gets “below the surface”; resourceful and collaborative in seeking facts and input; decisive
- Self-Aware/Learner - Recognizes own behaviors and how they affect others; understands own strengths and weaknesses; open to feedback and takes action to improve

📌 Internal Sales coordinator and Customer Service (Kalol)
🏢 Dover
📍 Kalol