Zenatix by Schneider Electric is looking for a dynamic and customer-focused Customer Success Manager to join our growing team. If you're passionate about building robust customer relationships, driving business outcomes, and working at the intersection of technology, energy management, and customer experience, we'd love to hear from you.

About Zenatix by Schneider Electric

Zenatix is Schneider Electric's IoT-driven energy and facility management platform that helps businesses improve operational efficiency, reduce energy consumption, and enhance decision-making through data-driven insights.

Key Responsibilities

Customer Onboarding & Adoption
- Lead onboarding and training programs for customer SPOCs to ensure effective adoption of Zenatix solutions.
- Enable customers to achieve their business and operational goals through successful solution deployment.

Customer Engagement & Support
- Act as the primary point of contact for customers throughout the project lifecycle.
- Ensure high customer satisfaction through proactive communication and timely delivery of commitments.




- Manage customer escalations effectively and drive resolution in collaboration with internal teams.

Account Growth & Revenue Management
- Own customer retention, renewals, and account growth.
- Identify and drive cross-sell and upsell opportunities across the Zenatix portfolio.
- Build long-term relationships with key stakeholders and generate referral opportunities.
- Proactively manage upcoming renewals and expansion discussions.

Project Planning & Execution
- Define project milestones and execution plans while proactively managing risks.
- Coordinate with customers and cross-functional teams to ensure seamless deployment within agreed timelines.
- Drive successful project delivery and adoption.

Customer Health & Success Management
- Monitor the performance and health of deployed solutions.
- Coordinate with internal troubleshooting teams to ensure issue resolution within defined SLAs.
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📌 Customer Success Manager (Gurugram)
🏢 Schneider Electric
📍 Gurugram