Sterling Outsourcing is hiring for a US Health Care Voice Process . We are a global BPO and outsourcing company specializing in Customer Experience, Credit Control, Debt Recovery, Finance & Accounting, and back-office solutions.

Note : we are hiring for our client based out in Thane.

Rotational shifts and rotational offs

Night shifts

Upto 41k in hand for the best suitable candidates

Job description:

- Handle inbound calls from patients, registered nurses/doctors, and pharmaceutical regarding orders, cancellations, refunds, and related queries.

- Demonstrate empathy and understanding while addressing customer concerns.

- Maintain high standards of quality, accuracy, and customer service.

- Follow defined processes, policies, and compliance requirements.

Requirements:

- Excellent English communication skills

- Comfortable handling voice calls

- Willingness to work in US shifts

- Minimum 6 months of Voice background

- Prior US Healthcare/BPO experience preferred

📌 Customer Support Executive (Thane)
🏢 Sterling Customer Experience
📍 Thane