- Administer Service Operations Workspace (SOW) and Agent Workspace
- Configure Advanced Work Assignment (AWA) and routing logic
- Manage queues, skills, and agent capacity models
- Enable and maintain Virtual Agent to Live Agent handoff
- Monitor chat performance, SLAs, and routing efficiency
- Optimize agent workflows and UI experience
TCS has been a excellent pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.