THE WORK:

Discover the opportunity to lead with insight and collaboration.

- You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions.
- You will also provide solutions to problems that apply across multiple teams, all while reflecting a solid foundation in Service Desk Management.
- Join us to make a meaningful impact and help shape the future together.
- Ensure production systems are available and operating as defined in Service Level Agreements.
- Drive incident and outage resolution and communication to minimize downtime.
- Facilitate restoration of service to the production environment promptly and efficiently.
- Establish disaster recovery procedures to safeguard critical operations.
- Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

Expert proficiency in Service Desk Management.

- A minimum of 5 of experience in relevant related skills and 12+ years overall.
- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:Advanced problem solvingIntermediate communication skills

Advanced conflict resolution

Intermediate process improvement

Beginner project coordination*

📌 Service Desk Associate Manager (Gurugram)
🏢 Accenture
📍 Gurugram