Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Site Reliability Engineering

Good to have skills :NAMinimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Pune and should have a minimum of 5 years of experience in Site Reliability Engineering.
Roles & Responsibilities:- Expected to be an SME,



collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Coordinate the delivery of programs, projects, or managed services.- Manage contracts and ensure effective contract management.- Develop and maintain relationships with key stakeholders and sponsors.- Ensure high levels of commitment and enable the strategic agenda.
Professional & Technical

Skills:
- - - Must To Have

Skills:
- - Proficiency in Site Reliability Engineering.- Good To Have

Skills:
- - Experience with incident management and problem management.- Robust understanding of IT service management principles and practices.- Experience in managing and coordinating projects.- Excellent communication and interpersonal skills.
Additional Information:- The candidate should have a minimum of 5 years of experience in Site Reliability Engineering.- This position is based in Pune.- A 15 years full-time education is required.

Qualification

15 years full time education

📌 Service Management Lead (Pune)
🏢 Accenture
📍 Pune