Business & Processes:

- Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
- Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
- Implementation of company's process changes and improvements across dealerships.
- Recent product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
- Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, company's-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
- Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.




- Product campaigns Drive the dealerships in completion of product campaigs for the vehicles involved.
- Warranty and process audits at dealerships to ensure process adherence.

People Excellence:

- Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
- Work on improving the skill capabilities at dealership level productives and front office staffs.
- Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.

Market Intelligence:

- Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
- Share information on competitive products and initiatives.

skills
after sale support, dealer management, customer support, technical support.

📌 Territory Service Manager (Surat)
🏢 Talent Hired-the Job Store
📍 Surat