18 Aug
|
Infosys BPM
|
Pune
Roles and Responsibilities :
- Provide billing support to customers through phone calls, emails, or chats.
- Resolve customer complaints and queries related to their accounts, orders, and services.
- Process transactions accurately and efficiently while maintaining high levels of quality standards.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-4 years of experience in a similar role (customer service or technical support).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work effectively in an international voice process workplace with diverse accents and dialects.
- Basic knowledge of computer applications such as Microsoft Office Suite.
📌 Technical Support Associate (Pune)
🏢 Infosys BPM
📍 Pune