Job Description

Note: Looking for 0-30 Days Joiners only

Security Orchestration and Automation

As part of this profile, the resource will perform the following:

Platform Management and Administration

Manage, administer, and support the SOAR platform

(Preferable CrowdStrike Falcon Fusion SOAR, including:

o Master Console

o SOAR SME

o SOARAgents

o Platform updates, configuration management, and issue resolution

Connector and Integration Management

Monitor, troubleshoot, and resolve issues with SOAR connectors and system integrations.

Ensure seamless and continuous data exchange between SOAR and all integrated security solutions (e.g., SIEM, EDR, firewall, threat intel, ticketing).

Backup and Configuration Management

Perform monthly backups of SOAR:

o Playbooks

o Configuration data

o System settings and alerts

o Agent and SME nodes

Vendor Coordination

Act as the primary point of contact with Fortinet for:

o Issue escalation and troubleshooting

o Platform patches and upgrades

o Enhancement requests and license tracking





Track and close vendor support tickets in accordance with SLA timelines.

Platform Health and Optimization

Conduct quarterly health checks to assess:

o System performance and load handling

o Integration health and response accuracy

o Use case effectiveness

Recommend and implement enhancements to improve operational efficiency and incident response timelines.

Access Management and Governance

Manage user roles, permissions, and platform access control.

Conduct quarterly access reviews to ensure RBAC enforcement and privilege hygiene.

SOP Documentation and Knowledge Base

Document, maintain, and regularly update:

o Standard Operating Procedures (SOPs)

o Playbook logic flows

o Integration procedures and manual override guidelines

Performance Reporting

Provide periodic performance reports including:

o Playbook execution metrics

o Manual vs. automated response ratios

o Integration status

o SOC efficiency improvements v

📌 SENIOR ENGINEER (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru