Position:- Chief Manager

Department:- Operations

Office Location:- Goregaon East, IT Park

Education:- Qualified CA

Experience:-2+ Years Post Qualification

Key Responsibilities

Quality Assurance & Internal Audits

- Conduct independent quality reviews and internal audits of Policy Servicing processes to assess adherence to regulatory, operational, and internal control requirements.

- Identify process gaps, control weaknesses, operational risks, and areas of non-compliance.

- Perform root cause analysis and recommend corrective and preventive actions.

- Monitor implementation and closure of audit and quality observations.

- Develop and enhance quality monitoring frameworks, audit checklists, and control mechanisms.

Audit Governance & SPOC Responsibilities

- Act as the single point of contact (SPOC) for Internal Audit, External Audit, Compliance Reviews, Risk Assessments, Regulatory Inspections, and Management Reviews.

- Coordinate audit requirements, evidence submission, stakeholder discussions, and response preparation.

- Maintain audit trackers and ensure timely closure of all observations.

- Support management with audit updates, risk assessments,



and governance reporting.

Process Re-engineering & Continuous Improvement

- Evaluate end-to-end Policy Servicing processes and identify opportunities for simplification, standardization, automation, and control enhancement.

- Drive process re-engineering initiatives to improve efficiency, customer experience, quality, and turnaround times.

- Design preventive and detective controls to strengthen operational risk management.

- Promote a culture of continuous improvement through data-driven analysis and process reviews.

Strategic Initiatives & Business Excellence

- Contribute to strategic Policy Servicing initiatives focused on operational excellence, digitization, automation, and customer-centric servicing.

- Support implementation of current processes, controls, and transformation initiatives.

- Participate in cross-functional projects as a Policy Servicing representative, providing process expertise and governance oversight.

- Assist in assessing business impact, operational risks, and control requirements for new initiatives.

📌 Audit Manager-CA (Mumbai)
🏢 Kotak Life Insurance
📍 Mumbai