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Contact Details

HR: Raj Wani
Phone: 92165 77366
Email: [email protected]

Customer Service / Sales Executive Tech CS Process

Job Location

Jaipur Mansarovar (MNS) Only

Relocation: Candidates from other locations are welcome to apply, provided they are willing to relocate to Jaipur. Relocation support is available as per company policy.

Job Overview

We are hiring Customer Service / Sales Executives for a Tech CS Process involving Voice, Chat & Email.

The role combines technical customer assistance, problem-solving, customer service, upselling and cross-selling. The ideal candidate should have excellent English communication, strong customer-handling skills and the ability to work in a target-driven environment.

Key Responsibilities

- Handle customer interactions through Voice, Chat and Email channels.
- Provide accurate and timely solutions to customer queries and technical concerns.
- Understand customer requirements and troubleshoot basic technical issues.
- Deliver a high-quality customer experience across every interaction.
- Identify opportunities for upselling and cross-selling relevant products/services.
- Convert customer interactions into sales opportunities through consultative selling.
- Handle objections professionally and guide customers toward suitable solutions.
- Maintain accurate records and documentation of customer interactions.
- Achieve defined Sales, CSAT, Quality and Productivity KPIs.
- Follow all process guidelines, compliance requirements and quality standards.
- Demonstrate strong ownership and ensure timely resolution of customer concerns.
- Adapt to process updates, new products, tools and technical information.
- Maintain professional communication and customer etiquette at all times.

Eligibility Criteria

Education: Graduation is mandatory.

Experience:





- Minimum 1 year of experience in Customer Service, Technical Support, Sales or a related profile.
- International BPO experience will be preferred.
- Candidates with strong experience in blended processes are highly preferred.

Required Skills

- Excellent English verbal and written communication.
- Solid customer-handling and interpersonal skills.
- Good sales, upselling and cross-selling ability.
- Basic technical troubleshooting knowledge.
- Strong problem-solving and analytical skills.
- Ability to handle multiple communication channels.
- Comfortable working with targets and performance metrics.
- Ability to work effectively in a fast-paced environment.
- Strong adaptability and willingness to learn.

Work Schedule

- 5 Days Working
- 2 Rotational Week-offs
- Flexible / Rotational Shifts
- 247 Operations
- Work From Office
- Site: Mansarovar, Jaipur

Relocation & Employee Benefits

- Relocation Bonus for eligible outstation candidates as per company policy.
- 10 days of hotel accommodation for eligible outstation candidates.
- Dual-occupancy accommodation/sharing.
- Travel ticket and hotel arrangements will be organized by the company as applicable.
- Cab facility available for eligible night shifts.
- Cab facility is partially paid for the specified night-shift window.
- Candidates relocating to Jaipur can avail themselves of applicable relocation support.
- Personal travel expenses will not be reimbursed.
- PF, ESIC, Mediclaim, and Gratuity as per company policy.




- 2.16 paid leaves per month.

Training & Career Growth

- 3 months of paid training.
- Certification round after successful completion of training.
- Multiple assessments, mock sessions and certifications may be conducted after joining.
- Performance during training, nesting and certification will be considered for process allocation.
- Eligible employees can apply for Internal Job Posting (IJP) after 9 months, subject to company policy and eligibility.

Outstation Candidate Support

Candidates currently residing outside Jaipur can apply if they are ready and willing to relocate to Jaipur.

Eligible candidates may receive:

- Relocation assistance/bonus.
- Hotel accommodation for the initial 10 days.
- Travel and accommodation arrangements as applicable.
- Support during the relocation process

Note: No leave will be permitted during the first 3 months of training.

Selection Process

HR Round HALO AI Assessment Operations Round Joining

Candidates should be prepared for additional:

- Mock sessions
- Assessments
- Process certifications
- Quality evaluations
- Nesting evaluations

These assessments may continue after joining and can influence the candidate's progression through the training/nesting phase.

Important Location Note

This position is exclusively for Jaipur Mansarovar (MNS).

Candidates from Delhi, Mumbai, Pune, Gurgaon, Noida, Bangalore, Hyderabad, or any other location may apply only if they are comfortable relocating to Jaipur.

If you have strong communication skills, customer-handling experience, technical support knowledge, and a passion for sales, this is an excellent opportunity to build your career in a Tech CS blended process.

Apply Now!

Contact Details

HR: Raj Wani
Phone: 92165 77366
Email: [email protected]

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