Role & responsibilities

- Handle customer queries through phone, email, chat, and other communication channels.
- Understand customer requirements and provide accurate and timely information.
- Resolve customer complaints and issues professionally while maintaining a high level of customer satisfaction.
- Follow up with customers to ensure issues are resolved within the committed timelines.
- Maintain accurate records of customer interactions, complaints, requests, and resolutions.
- Coordinate with internal departments to resolve customer-related issues effectively.
- Process customer requests, orders, service queries, and other related activities as required.
- Meet assigned customer service targets, SLAs, and quality standards.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Maintain a professional and positive attitude while interacting with customers.
- Ensure compliance with company policies, procedures, and customer service guidelines.
- Identify recurring customer issues and share feedback with the concerned teams for process improvement.

Preferred candidate profile

- Graduate in any discipline; relevant qualification in Customer Service/Business Administration will be an advantage.
- 0-5 years of experience in customer service, customer support, BPO,



or a related field.
- Excellent verbal and written communication skills.
- Good listening, interpersonal, and problem-solving skills.
- Customer-focused approach with a positive and professional attitude.
- Ability to handle customer queries, complaints, and difficult situations calmly.
- Valuable knowledge of MS Office and basic computer applications.
- Ability to work effectively both independently and as part of a team.
- Strong follow-up skills with positive attention to detail.
- Ability to work under pressure and meet targets, SLAs, and deadlines.
- Willingness to learn and adapt to new processes and systems.
- Candidates with experience in handling voice, email, or chat support will be preferred.

Perks & Benefits

- Process: International Voice Process
- CTC: Up to 4.70 LPA
- Take Home Salary:20k to 33K in hand
- Location: Gurugram
- Working Days: 5 Days working
- Week Off: 2 Rotational Off
- Shift: Rotational shifts
- Cab: Both-side cab facility/ Reimbursement
- Need Immediate Joiners Only

To Schedule Your Interview, call or what's app :-

Minakshi Bisht (phone hidden)

Twinkle (phone hidden)

Kanika (phone hidden)

Vanshika (phone hidden)

📌 International BPO :: Voice Support Associate :: Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram