Title: System Engineer L1

Open Positions: 2

Work Location: Ghatkopar, Mumbai

Work Timings: General Shift

Responsibilities:

- Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
- Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
- Providing technical support, including identifying problem incidents with their subsequent resolutions.
- Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
- Creating Profiles to users for customizing desktop settings.
- Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
- Planning and executing routine repairs and system upgrades.
- Making use of helpdesk systems to prioritize work-load and updating queries and calls.




- Installed and configured various applications Softwares Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
- Identify & suggest possible improvements on processes & procedures

Candidate Profile:

Qualification:

- Technical Graduate/Post graduate/HSC+Diploma

Requirements:

- Travelling allowance is provided when visit to client site for support in absence of fix site engineer.
- Basic networking knowledge.
- Default ports and outlook configuration knowledge.
- Software installation knowledge.
- Basic desktop troubleshooting knowledge.
- Should be self-motivated as well as a team player.
- Problem solving skills and multitasking ability.

Key Words: Desktop Support, Desktop Troubleshooting, Network Troubleshooting, Software Installation, Outlook Configuration, Technical SupportRole & responsibilities

📌 Desktop Support Engineer(Backup Engineer) (Mumbai)
🏢 Geekay Infotech
📍 Mumbai