Job Summary:
The Customer Service Executive (CSE) is responsible for delivering exceptional customer service experiences in a fast-paced quick service restaurant environment. This role includes greeting customers, taking orders, handling payments, and ensuring customer satisfaction, while also supporting day-to-day restaurant operations.

FUNCTIONAL DUTIES AND RESPONSIBILITIES:

- To report for duty punctually well-groomed and wearing the correct uniforms at all times
- To do side duties as assigned on a daily basis by Shift Manager/Assistant Shift Manager.
- Greet customers and take orders efficiently in a fast-paced QSR workplace.
- Handle billing and payments accurately using POS systems.
- Ensure prompt service and resolve customer complaints professionally.
- Maintain cleanliness and hygiene at the counter and service areas.
- Coordinate with kitchen staff to ensure timely order fulfillment.
- Support team operations during peak hours and busy shifts.
- Provide product knowledge and upsell menu items to customers.
- Follow food safety and quality standards consistently.
- Assist in stock refilling and daily operational tasks.
- Create positive customer experience to drive repeat business.

📌 Customer Service Executive (New Delhi)
🏢 Lite Bite Foods (LBF)
📍 New Delhi