Job Description

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the up-to-date workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

Key Responsibilities:
- Key Responsibilities Include:

Account Management & Growth
- Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells
- Leverage data-driven insights to identify growth opportunities within your portfolio
- Consistently meet or exceed Net ARR and related revenue targets

KPI Ownership & Strategic Planning
- Primary KPIs: Net ARR,



renewals, expansion revenue, and adoption metrics
- Develop targeted account strategies to drive product usage and uncover upsell opportunities
- Accurately forecast your pipeline and maintain consistent reporting on key metrics

Cross-Functional Collaboration
- Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud's solutions
- Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage
- Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio

Escalation Management
- Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust
- Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders

Reporting & Stakeholder Engagement
- Provide

📌 Account Manager, North America (Bengaluru)
🏢 Jumpcloud
📍 Bengaluru