Job Description

Your Role

We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-positive factor and driving customer delight,
- Retain existing customer loyalties with increasing YOY.
- Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
- Initiate Direct service to End customers & improve Direct Service business.
- Focus & achieve on timely completion of service issues
- Focus on all the service parameters & stay aligned to the target defined
- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
- Capable of conducting in house training for key customers & dealer team




- Organize Service Camps/Road Shows and other field activities
- Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)
- Support product companies / Marketing for new product trails
- Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
- Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
- Support to achieve budgeted spares order booking & sales targets
- Drive self-serviceability module execution
- Capable of independently handling Service Quotes.
- Special focus on Manpower development of the dealers
- Generate Direct Service Revenue

To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering

Knowledge
- 3 to 5

📌 Power Technique Customer Center (Indore)
🏢 Atlas Copco
📍 Indore